Refund policy

Refund & Return Policy
At ameliu.lt, we want you to love your fashion pieces. If you are not entirely satisfied with your purchase, we are here to help. Our refund and return policy complies fully with European Union consumer protection laws, giving you peace of mind with every order.
1. 14-Day Right of Withdrawal (Cooling-Off Period)
In accordance with EU consumer protection regulations, you have the right to cancel your purchase and request a return for any reason within 14 days of receiving your items.
  • To be eligible for a return, your clothing item must be unused, unwashed, with all original tags attached, and in its original packaging.
  • Items showing signs of wear, makeup stains, perfume odors, or alterations will not be accepted for a return.
2. How to Initiate a Return
Do not ship items back to the manufacturer or the address listed on your shipping package. Packages sent back to our overseas fulfillment centers without prior approval cannot be processed.
To start a return, please follow these steps:
  1. Contact our customer support team at support@ameliu.lt within 14 days of delivery.
  2. Provide your Order Number and the name of the item(s) you wish to return.
  3. Our team will send you the authorized European return warehouse address and detailed shipping instructions.
3. Return Shipping Costs
  • Customer Preference (Size, Style, Remorse): If you are returning an item because it does not fit, or you changed your mind, you are responsible for paying the return shipping costs to our regional European return address. We highly recommend using a tracked shipping service, as we cannot guarantee receipt of un-tracked return packages.
  • Damaged, Defective, or Wrong Items: If you receive a damaged garment, a manufacturing defect, or the incorrect size/color from what you ordered, please contact us immediately with a photo of the item. In these cases, we will cover the return shipping costs or issue a free replacement.
4. Processing Refunds
Once your return package is received and inspected at our warehouse, we will send you an email notifying you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed immediately. The funds will automatically be applied back to your original method of payment (your credit card or bank account).
  • Processing Timeline: Please note that bank and credit card issuers can take 3 to 7 business days to clear the funds back into your account after we initiate the transfer.
5. Non-Returnable Items
For hygiene and health safety reasons, the following clothing items cannot be returned or refunded unless they arrive defective:
  • Intimates, lingerie, and underwear
  • Swimwear (if the hygiene protective seal has been removed)
  • Earrings and pierced jewelry
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our team:
  • Email: support@ameliu.lt
  • Company Legal Representative: 
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EET)